1. Log in to your online portal.
2. From the home page, click on the profile icon on the top right corner of the page. From the drop-down list, you may choose to either update your username or password.
3. Change of Username.
Username requirement: a) Between 8 to 16 characters long
b) Cannot contain any spaces or special characters
4. Change of Password.
a) Must be 8 characters or longer
b) Does not repeat the same character more than twice in succession
c) Have at least 3 out of the 4 types below:
- At least 1 uppercase alphabet
- At least 1 lowercase alphabet
- At least 1 number
- At least 1 special character/symbol ( accepted are only “)” , “-“ , “+” , “|” , “;” , “_” )
5. Upon successful change, you will see the message "Your Username has been successfully updated" or "Your Password has been successfully updated".