Step 1: Please ensure that you disable the popup blocker for the browser and you have enabled your webcam to be used.
Step 2: The webcam application requires Flash Player to run. Please enable Flash Player on your browsers.
- Information for enabling Flash Player on Safari browser can be found here.
- Information for enabling Flash Player on Chrome browser can be found here.
- Information for enabling Flash Player on Firefox browser can be found here.
- For More Information on enabling Flash Player on other browsers, click here.
Your webcam should now run properly!
Alternatively, you can upload your Identification Document via Customer Portal or to use your mobile to purchase online.
If your problem persists, please feel free to contact our Customer Service.